Privacy Policy

1. Introduction

This Privacy Policy describes how Smaps d.o.o., based in Podgorica, Montenegro, collects, uses, and protects visitor data on our website smaps.me.

By using this site, you agree to the practices described in this Privacy Policy.

2. Who We Are

Company Name: Smaps d.o.o.

Address: Ibrahima Koristovica 11a

Email: info@smaps.me

Phone: +38269069191

3. Data We Collect

3.1. Contact Form

When you fill out the contact form, we collect:

• Name and surname
• Email address
• Your message

The data is used exclusively to respond to your inquiry and for business communication. We do not share it with third parties without your consent.

3.2. Google Analytics

Our site uses Google Analytics (GA4), a service by Google LLC, to track visit statistics and understand how the site is used.

Google Analytics collects:

• Number of visits and page views
• Traffic source (referrer, search engine, direct entry)
• Device and browser type
• Session duration and page interactions

This analytics uses analytical cookies (_ga, _ga_*) stored in your browser. Google Analytics is configured without ad personalization and is not used for marketing purposes.

More information on how Google processes data: policies.google.com/privacy. You can opt out via the Google Analytics Opt-out Browser Add-on.

4. Legal Basis for Processing

• Contact form data is processed with your consent.
• Analytics data (Google Analytics) is collected based on legitimate interest — used solely to improve the site, without ad personalization or individual user tracking.

5. Data Sharing

• Contact form: shared only with internal staff to respond to inquiries.
• Google Analytics: analytics data is shared with Google LLC in aggregate form, without ad personalization.

6. Data Retention

• Contact form data is stored for a maximum of 12 months or for the duration of the collaboration.
• Google Analytics cookies (_ga, _ga_*) are stored for 2 years in your browser. Aggregated data on Google servers is retained in accordance with Google's policies.

7. Google Search Console

Our site uses Google Search Console, a tool that helps us understand how our content appears in Google search and to improve site visibility.

Google Search Console:

• does not use cookies,
• does not collect personal visitor data,
• does not track user behavior on the site,
• does not require visitor consent.

Google collects only aggregated data about our site's performance in Google search results (e.g., number of impressions, clicks, and average positions).

8. Your Rights

In accordance with data protection laws, you have the right to:

• access to data,
• correction of data,
• deletion of data,
• restriction of processing,
• objection,
• data portability.

To exercise your rights, contact us at info@smaps.me.

9. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Cookies

Our site uses analytical cookies exclusively for Google Analytics purposes. The cookies set are:

• _ga — distinguishes users (stored for 2 years)
• _ga_* — maintains session state (stored for 2 years)

These cookies do not contain personal data and are used exclusively for analytics without ad personalization. We do not set cookies for marketing, cross-site tracking, or any other purpose.

You can disable or delete cookies via your browser settings, or use the Google Analytics Opt-out Add-on. The contact form does not use cookies.

11. Links to Other Sites

Our site may contain links to external sites. We are not responsible for their privacy policies.

12. Changes to Privacy Policy

All changes to this Policy will be published on this page with the date of update.

13. Contact

For all questions regarding data protection, contact us:

Smaps d.o.o.

Email: info@smaps.me

Phone: +38269304242